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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Naoki on January 01, 1970, 12:00:00 AM

Title: Attaching data after DB lookup
Post by: Naoki on January 01, 1970, 12:00:00 AM

Can someone please tell me if there is a simple way to attach data from a db lookup? If I use database wizard, it will ask me if I want to attach data as defined by keys in output format. If choose that option, then there is some attach data, but there are not keys added as parameters!!! Looking in the log, it just says: "userAttachData: 00 00 ... " Can I make it look like something like this:
ConnId: 101012901921
CustomerID: 91
CustomerName:Taro Yamada
ThisDN: VQ8000

What should I do to get this?

Title: Attaching data after DB lookup
Post by: Vic on January 01, 1970, 12:00:00 AM

Naoki,

the way I am able to do is by using the last option in "Attach Output" of the database wizard: "attach keyvalue pairs by assigning interaction data key to members of output values".

I wish I could use the first option, but I cannot get it to work either. I think they really expect us to somehow use "key:value|key:value" format when retrieving data from a database.