Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: rosy on October 16, 2008, 04:41:37 AM

Title: LogDBServer Error
Post by: rosy on October 16, 2008, 04:41:37 AM

Hi All,

im creating a new environment for my client

they are using 6.5 version.

im not able to add logdbserver in logdap (General Tab)

it throws me an error SCEE016 object type: connection protocol.

please help

Thanks in advance

Title: Re: very urgent
Post by: rosy on October 16, 2008, 04:59:31 AM

[quote author=rosy link=topic=3449.msg14496#msg14496 date=1224132097]
Hi All,

im creating a new environment for my client

they are using 6.5 version.

im not able to add logdbserver in logdap (General Tab)

it throws me an error SCEE016 object type: modify

as per some of the genesys solutions,6.5 DAP'S have to be recreated in case if there is any change.

when i try creating a new DAP, it throws me an error scee016 object type : connection protocol

please help

Thanks in advance
[/quote]

Title: Re: very urgent
Post by: victor on October 16, 2008, 05:15:41 AM

Hi, Rosy,

here are some of the possible things:
- you need to remove LogDAP from whoever is using it first, before modifying it. Do you have some application that has LogDAP in its Connections? Chances are it is this.
-config server in read-only mode (hardly unlikely, but still....)

Title: Re: LogDBServer Error
Post by: rosy on October 16, 2008, 05:42:59 AM

how can i check if config is in read only mode or not??

Title: Re: LogDBServer Error
Post by: rosy on October 16, 2008, 05:49:19 AM

i tried checking in tools for read only mode.


but it throwed me an error scee029

when i tried making some changes to config server itself, there was another error scee030.


please advise

thanks

Title: Re: LogDBServer Error
Post by: victor on October 16, 2008, 05:51:34 AM

Rosy,

I think it is simpler than that - do you have any other application in CME that has your LogDAP in its connection? Start there...

By the way, you can always bug me on MSN chat: botik_2@hotmail.com

if you register, you will be getting updates every time someone replies to your email. Not to mention adding screenshots to your posts...

Best regards,
Vic

Title: Re: LogDBServer Error
Post by: rosy on October 16, 2008, 05:56:15 AM

okay il do that.


meanwhile, i observered one thing.

there is no other application that has DAP connection

its a scrath installation,

im done with config layer

logdbserver application is done, now LOGDAP has to be connected.

when im creating logdap, it's throwing me scee016 error

but if i dont add dbserver in the genrral tab, then there is no problem.


please advise

thanks

Title: Re: LogDBServer Error
Post by: victor on October 16, 2008, 05:58:22 AM

Can you please post a screenshot of your:

1. CME General tab for LogDap
2. dbserver.cfg file

Let's do it one step at a time.

Vic

Title: Re: LogDBServer Error
Post by: rosy on October 16, 2008, 06:20:53 AM

im not able to send my mails out from my office..


[dbserver]
host=GCTI4
port=4040
management-port =4041
dbprocesses_per_client=1
dbprocess_name=dbclient_msql
#
oracle_name=./dbclient_oracle
informix_name=./dbclient_informix
msql_name=./dbclient_msql
sybase_name=./dbclient_sybase
db2_name=./dbclient_db2
#
connect_break_time=1200
tran_batch_mode=off
#
#---------- dbserver log options ----------
#
[log]
verbose=D:\LOGS\db.log
all=stderr


pls find the attached dbserver.cfg

thaks

Title: Re: LogDBServer Error
Post by: rosy on October 17, 2008, 06:46:37 AM

can anyone...pls help me out with this..???

thaks

Title: Re: LogDBServer Error
Post by: cavagnaro on October 17, 2008, 06:59:49 AM

Is the data on DAP object correct? Meaning user/password and all the data?
Also, you are using Application templates that correspond to that application version, right?
Another, the DBServer is running? If so, what happens if it is stopped and then add the connection?

Title: Re: LogDBServer Error
Post by: rosy on October 20, 2008, 03:50:50 AM

yes,

all the information on the DAP is correct

and the dbserver is up and runnin fine.

i tried stopping  and starting the service again, but it still giving me the same problem.

Thanks

Title: Re: LogDBServer Error
Post by: rosy on October 20, 2008, 08:34:59 AM

hey,

do any one can provide me the answer please.. ???

thanks in advance

Title: Re: LogDBServer Error
Post by: default on October 20, 2008, 11:09:28 AM

Please  CME General tab for LogDap!

I think it is default dbserver config 'dbprocess_name=./dbclient_msql'.
Can you access CME?,that dbserver config?

[dbserver]
host=GCTI4
port=4040
management-port =4041
dbprocesses_per_client=1
dbprocess_name=dbclient_msql
...........

Title: Re: LogDBServer Error
Post by: rosy on October 21, 2008, 12:40:11 AM

hi ,


iam able to access CME.

both my config  and dbserver are up and fine....



im not able to add  LOGDBSERVER to logDAP in the general tab

its throwing me an scee016 error



Please help

Title: Re: LogDBServer Error
Post by: cavagnaro on October 21, 2008, 02:25:56 AM

Better will be to open a ticket with Genesys

Title: Re: LogDBServer Error
Post by: default on October 21, 2008, 02:34:00 AM

default

can you change DBserver filed of logDAP from "LOGDBSERVER"  to [none]  in the general tab.
Is it throwing you an scee016 error?

Title: Re: LogDBServer Error
Post by: cavagnaro on October 21, 2008, 02:46:26 AM

Well according to Genesys this is a lack of some parameter...seems very frequent on 6.5 version. Again, ask Genesys directly.

Title: Re: LogDBServer Error
Post by: JGMG on October 21, 2008, 10:08:35 PM

Only thing I can think of - make sure your Config Manager and Configuration Server are the same major version. 7.5 - 7.5, etc.  I have seen some rather hard to find issues when this is not the case, including DAPS which did not work properly.

Title: Re: LogDBServer Error
Post by: Raj on October 21, 2008, 10:41:19 PM

can u provide the DAP and DB Server cfg files?

Raj

Title: Re: LogDBServer Error
Post by: Mine on October 23, 2008, 10:18:00 AM

hi rosy

Please show me log of  logdbserver, when error SCEE016.