Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: makkerc on October 21, 2008, 12:07:55 PM

Title: javax.servlet.ServletException: You are not logged in to use this application.
Post by: makkerc on October 21, 2008, 12:07:55 PM

Hi Guys -and Gals,

I'm getting this Error in my TomCat logs for WFM Web Services and can't get to the end of it.

Do you have any ideas?

[b]javax.servlet.ServletException: You are not logged in to use this application.[/b]

at org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:495)
at org.apache.jsp.AdminCalendar_jsp._jspService(AdminCalendar_jsp.java:200)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:92)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:809)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:162)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:240)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:187)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:809)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:200)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:146)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:209)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:144)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948)
at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2358)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:133)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:118)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:116)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:127)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948)
at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:152)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)
at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)
at java.lang.Thread.run(Thread.java:536)
[b]
----- Root Cause -----
com.genesyslabs.wfm.WFMSecurityException: You are not logged in to use this application.[/b]

at com.genesyslabs.wfm.taglib.CheckSecurityTag.doStartTag(CheckSecurityTag.java:120)
at org.apache.jsp.AdminCalendar_jsp._jspService(AdminCalendar_jsp.java:85)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:92)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:809)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:162)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:240)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:187)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:809)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:200)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:146)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:209)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:144)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948)
at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2358)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:133)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:118)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:116)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:127)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:948)
at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:152)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)
at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)

Title: Re: javax.servlet.ServletException: You are not logged in to use this applicatio
Post by: tony on October 21, 2008, 03:25:23 PM

Have you (or your dba's) changed any passwords, recently...?

Title: Re: javax.servlet.ServletException: You are not logged in to use this application.
Post by: Tefleon on October 21, 2008, 06:24:39 PM

What are you doing and whats happening when you receive this error?  Is it when your logging into the WFM web or when the login page is being loaded?

Title: Re: javax.servlet.ServletException: You are not logged in to use this application.
Post by: René on October 21, 2008, 07:53:12 PM

Hi,

I would say this error appears in WFM log in case of agent/supervisor is requesting some action (=web page served by WFM Server) but his/her session has expired already due inactivity timeout.

R.

Title: Re: javax.servlet.ServletException: You are not logged in to use this application.
Post by: makkerc on October 21, 2008, 09:59:31 PM

Thanks for the reply guys.

I'm not getting any of these errors out on the floor, it does sound like their sessions have expired due inactivity timeout, but I can't be sure.

Nothing has changed as far as passwords are concerned, but again, can't be 100% sure as the issue sounds like an authentication problem.

We've sent it in to Genesys, I'll let you know how we get on.

Let me know if you have any other thoughts on this.

Thanks

Title: Re: javax.servlet.ServletException: You are not logged in to use this application.
Post by: makkerc on October 23, 2008, 08:46:51 AM

Inactivity Timouts - was the issue

Thanks all!