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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: kapusta1152 on October 22, 2008, 10:15:12 PM

Title: Chat history from GAD is not available
Post by: kapusta1152 on October 22, 2008, 10:15:12 PM

Hello All,


Need some advice why chat history from GAD chat is not available,  voice history is working fine.  Maybe some setting is missing for chat history?

P.S. Chat is working, just chat history problem.

Thanks,

I  am seeing the following in the UCS logs..
<--
17:58:15.864 Std 20121 [SvcSrvW-2] <80> Service 'Chat' failed in method 'close' (ErrorCode=701 ErrorMsg=Unexpected error (Cannot update non-existing entity (class com.genesyslab.icc.api.contactserver.persistent.Chat)) Cannot update non-existing entity (class com.genesyslab.icc.api.contactserver.persistent.Chat)).
com.genesyslab.icc.api.contactserver.NoSuchPersistentException: Cannot update non-existing entity (class com.genesyslab.icc.api.contactserver.persistent.Chat)
-->

Title: Re: Chat history from GAD is not available
Post by: thicke on October 25, 2008, 04:01:54 PM

Does the Chat Server have a connection to UCS?

Title: Re: Chat history from GAD is not available
Post by: AlexeyK on December 24, 2008, 01:15:56 AM

Please check the schema of UCS database to see if table chat exists. Try to re-initialize UCS database with corresponded (to the version of UCS) SQL scripts.