Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on October 24, 2008, 12:06:11 AM

Title: Focus on Custom Data GAD
Post by: cavagnaro on October 24, 2008, 12:06:11 AM

Hi guys,
One question, been playing with Interaction Attributes and I find it nice to be able to catch data on GAD from KVP...however I wonder if there is setting or something to tell GAD to focus on custom data tab when a call arrives?

Any idea?

Title: Re: Focus on Custom Data GAD
Post by: René on October 24, 2008, 09:09:04 AM

Hi Cavagnaro,

There is no setting in GDesktop' options but it's possible to customize GDesktop to select custom data tab when an interaction arrives on desktop.

If you want I can send you customization script.

R.

Title: Re: Focus on Custom Data GAD
Post by: cavagnaro on October 24, 2008, 03:59:29 PM

Oh yeah that would be nice...I have to put more time on this GAD stuff...is there any document, ppt, video, etc that shows a complete GAD working? It is hard to imagine all the things this software is supposed to do...video, sip, chat, web cobrowsing, customization, supervisor tasks, stats, etc etc...

Title: Re: Focus on Custom Data GAD
Post by: blakshmikanth on October 27, 2008, 12:51:58 PM

Rene,

Need your favour.

Can you send me the GAD script to focus on Custom Tab?

Thanks,
Lucky

Title: Re: Focus on Custom Data GAD
Post by: cavagnaro on October 27, 2008, 01:40:05 PM

René will post as soon as he has sometime...not a frequent visitor but when he appears he helps a lot

Title: Re: Focus on Custom Data GAD
Post by: Luk on October 29, 2008, 05:39:32 PM

Hi guys,

Here 's a sample. There is a Genesys Agent Desktop development guide that explains quite well (in case you have no clue how the sample works). And, DO read the readme file. It helps!!

Luk :)

Title: Re: Focus on Custom Data GAD
Post by: cavagnaro on October 29, 2008, 07:47:54 PM

Thanks! Will check it. By the way, even if you read the guides but have no clue on what they are talking about it is sometimes hard to understand what they are trying to say.

Title: Re: Focus on Custom Data GAD
Post by: Luk on October 29, 2008, 09:15:55 PM

[quote author=cavagnaro link=topic=3466.msg14720#msg14720 date=1225309674]
Thanks! Will check it. By the way, even if you read the guides but have no clue on what they are talking about it is sometimes hard to understand what they are trying to say.
[/quote]

Oh yes, I know that feeling :) :)

Title: Re: Focus on Custom Data GAD
Post by: René on November 02, 2008, 10:24:25 PM

Hi,

Sorry for delayed reply but I'm travelling a lot these times and having limited Internet access...

As I've written in previous post it's possible to customize GDesktop to select the tab "Custom Data" as default. Here is a step-by-step "how to":

- create a folder named "custom" in /webapps/gdesktop
- create a new XML file "custom.xml" within that folder with following content

[code]<gcn-resources>
<desktop>
<dictionary-class>custom</dictionary-class>
<interaction-information>
<javascript-onload>
<![CDATA[
selectTabByName(TAB_INTERACTION_INFORMATION_CUSTOM_ATTACHED_DATA);
]]>
</javascript-onload>
</interaction-information>
</desktop>
</gcn-resources>[/code]

- modify the file "web.xml" in /webapps/gdesktop/WEB-INF folder - add value "/custom/custom.xml" for the attribute "customFile"
- restart GDesktop

Unfortunately, I haven't been able to test the code. Hope it will work...

R.

Title: Re: Focus on Custom Data GAD
Post by: cavagnaro on November 04, 2008, 07:07:50 PM

;D ;D ;D In one shot! Amazing!