Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Qasna on October 24, 2008, 01:48:42 PM

Title: GAD 7.6 missing Contact tab
Post by: Qasna on October 24, 2008, 01:48:42 PM

Hi,
I know its a tricky, but my fresh installation of GAD 7.6 is missing Contact TAB... See screenshot....
I have verified settings of gdesktop application for options and option 'contact' is set for default-tab=directory + history-tree-expanded=true.
Any idea what else I need to enable/to set?
Thanks a lot
Jan

Title: Re: GAD 7.6 missing Contact tab
Post by: Timur Karimov on October 24, 2008, 03:04:14 PM

Hi

it looks like you dosn't setup MCR_ component

WBR Timur

Title: Re: GAD 7.6 missing Contact tab
Post by: René on October 24, 2008, 04:01:02 PM

Hi (Ahoj Honzo :-),

The tab "Contact" is shown only in case Genesys Universal Contact Server (UCS) is installed, configured and running. UCS is part of Genesys Multimedia (MCR) solution.

R.

Title: Re: GAD 7.6 missing Contact tab
Post by: Qasna on October 27, 2008, 07:32:17 AM

Ahoj Rendo,
I have been tryong to contact you a few days ago, doesnt matter. Thank you anyway for your response. UCS is installed, but is not configured, running yet, so thats why. Now I understand better what is the problem.
Honza