Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PJ on October 26, 2008, 11:59:07 AM

Title: different statistics in DMA and StatServer
Post by: PJ on October 26, 2008, 11:59:07 AM

Hi,

can someone please tell me if it is normal to have different definitions in StatServer and DMA for the same statistics?

PJ

Title: Re: different statistics in DMA and StatServer
Post by: tony on October 26, 2008, 04:44:18 PM

No - it is not normal.  Usually (depending on version) a synchronization takes place between the StatServer and DMA.  Unless you are running another StatServer (for another reason - CCPulse+/Routing, etc.) - then it is possible that they may be different.

What, specifically, is the problem?

Tony

Title: Re: different statistics in DMA and StatServer
Post by: cavagnaro on October 26, 2008, 08:45:22 PM

As Tony says be sure you are looking at the right StatServer