Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Jalal on October 29, 2008, 04:00:55 PM

Title: Documentation for Genesys call center software administration
Post by: Jalal on October 29, 2008, 04:00:55 PM

Hello,

I'm Jalal from Paris,
My english is so bad, i hope that u will understand me  :)

I need a documentation about administration of Genesys call center software, and all Hardware composents.

I Know perfectly the Avaya System and Vocalcom Hermes, i already worked with them, and now, i will start in a genesys project.

Thank you.

Title: Re: Documentation for Genesys call center software administration
Post by: cavagnaro on October 29, 2008, 04:09:26 PM

You need access to Genesys Support page, which can be only obtained if you receive trainig from Genesys, you are a VAR or a customer with limited accesses.
Genesys is not a hardware specific it is pure software.

Title: Re: Documentation for Genesys call center software administration
Post by: Jalal on October 29, 2008, 04:57:43 PM

Thank you for your answer.

I'm not yet a customer  ???

any one can have an access for me, or download the documentation for me.

Best regards.

Title: Re: Documentation for Genesys call center software administration
Post by: cavagnaro on October 29, 2008, 05:11:30 PM

We can't share such info as it is protected by copyrights

Title: Re: Documentation for Genesys call center software administration
Post by: victor on November 04, 2008, 09:35:12 AM

[quote author=Jalal link=topic=3474.msg14713#msg14713 date=1225299463]
Thank you for your answer.

I'm not yet a customer  ???

any one can have an access for me, or download the documentation for me.

Best regards.
[/quote]

Sorry, dude,

but it is out of question. We would be more than happy to answer any questions you might have though :)
There are some EXCELLENT guides though written by no one else but Tony. Excellent material that should give you an overview of what Genesys is or should be.

http://www.sggu.com/smf/index.php/topic,2532.msg9742.html#msg9742