Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: quirky on October 29, 2008, 05:00:29 PM

Title: Importing or Sync data in UCS contact history
Post by: quirky on October 29, 2008, 05:00:29 PM

RE: UCS. 

Is it possible to import external contact interactions. The company I work for send mailouts to customers and they would like to import this information into the contact history. Is this possible?... Also is it possible to Snyc the contact information with a third party CRM application or process in the Contact server manager ?

Title: Re: Importing or Sync data in UCS contact history
Post by: barleycorn on October 29, 2008, 06:39:11 PM

Well, if you were to treat the mail as a third-party work item then you could use the standard interaction model and this would then be possible to store in UCS.  When you say mailouts, do you mean physical mail like flyers, etc.?