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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: natlonehat on October 30, 2008, 11:30:49 PM

Title: ANI Showing Anonymous in GAD
Post by: natlonehat on October 30, 2008, 11:30:49 PM

Hi Folks,

we're moving into Inbound and are currently in testing phase.

Having a few issues with GAD showing ANI as anonymous....

Also, when someone places a call on hold, the caller can still hear the Agent as well as the "on hold" music simultanouesly for a significant period of time ....(up to 2 minutes)

Once a caller is ON HOLD, it also takes up to a minute for the call to be retrieved.


Anyone had similar issues with GAD?

Cheers!

Title: Re: ANI Showing Anonymous in GAD
Post by: cavagnaro on October 30, 2008, 11:33:35 PM

Which PBX? Which TServer version?
What does TServer logs say?

Title: Re: ANI Showing Anonymous in GAD
Post by: natlonehat on October 30, 2008, 11:39:28 PM

Thanks for the reply Cav,

Asterix PBX,

Sip Server 7.2

Will get back to you shortly with the T-server logs.

Cheers!

:)

Title: Re: ANI Showing Anonymous in GAD
Post by: cavagnaro on October 30, 2008, 11:40:54 PM

Please put connID also to be able to trace the call.

Title: Re: ANI Showing Anonymous in GAD
Post by: gustav on October 31, 2008, 04:09:15 PM

The SIP gateway (Astrix in your case) must be configured to pass the network ANI to TServer.  Cant recall on Astrix where this is, but i can try to dig it up.