Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Sunil Kumar M on November 04, 2008, 10:22:34 AM

Title: About Outbound contact server
Post by: Sunil Kumar M on November 04, 2008, 10:22:34 AM

Hi ,
  This is sunil........i would like to know  the functionalities  of OCS.

And how the servers will interact  with each  other and flow  ofrequests from login-getting data--dialing--hangup--updating-- logout from  dialer.

Title: Re: About Outbound contact server
Post by: Mine on November 05, 2008, 06:16:39 AM

OCS must connect to TServer.
TServer get data form to Agent Desktop.

OCS get data from to TServer,whose some states of agetn.