Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: matjon on November 04, 2008, 07:05:25 PM

Title: Admin manual for CCPulse?
Post by: matjon on November 04, 2008, 07:05:25 PM

Hey guy!

I heard there is supposed to be an Administrators manuel for CCPulse somewhere around here. Anyone that can point me in the right direction?

Title: Re: Admin manual for CCPulse?
Post by: cavagnaro on November 04, 2008, 07:08:33 PM

CCPulse > Help > Contents

Title: Re: Admin manual for CCPulse?
Post by: matjon on November 04, 2008, 07:39:12 PM

[quote author=cavagnaro link=topic=3499.msg14820#msg14820 date=1225825713]
CCPulse > Help > Contents
[/quote]

That one I have found, maybe I misunderstood something but I thought there was a more extensive manual with guides for scripts etc?

Title: Re: Admin manual for CCPulse?
Post by: tony on November 04, 2008, 08:26:57 PM

Yes - but you need to search for it, within the Forum...

Try Search>"Rough Guides" and look for the one with "Real Time Reporting" on it... ;)

Tony

Title: Re: Admin manual for CCPulse?
Post by: daveg on November 05, 2008, 10:24:56 AM

Reporting 7.x CCPulse+ Administrator's Guide sounds like what you're looking for.

Title: Re: Admin manual for CCPulse?
Post by: matjon on November 11, 2008, 12:59:59 PM

[quote author=daveg link=topic=3499.msg14843#msg14843 date=1225880696]
Reporting 7.x CCPulse+ Administrator's Guide sounds like what you're looking for.
[/quote]

Sounds just about right! Got a link for it?

Title: Re: Admin manual for CCPulse?
Post by: daveg on November 11, 2008, 01:31:45 PM

You can browse for it on the Genesys Support web site, assuming you have access to it. Otherwise you'll have to get it from your Genesys partner or supplier.