Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Henry on November 12, 2008, 06:49:51 AM

Title: About 10% GVP ports become ring-no-answer after running for 2 days
Post by: Henry on November 12, 2008, 06:49:51 AM

GVP version is 7.0, with Dialogic and behind Avaya PABX. Totally 120 GVP ports.

In the beginning, the calls can come to GVP successfully. After running for 2 days, about 10% of GVP ports become ring-no-answer. The ports will resume normal after restart of GVP Server.

Some information about it. All the GVP ports do not have ACD agent login. The calls are routed to GVP ports directly without ACD agent login. I do not know whether it will affect the GVP ports.

Title: Re: About 10% GVP ports become ring-no-answer after running for 2 days
Post by: chandra on November 14, 2008, 09:54:40 PM

Do all gvp ports showing as inservice in VPM ? Any network issues at the site?

--Chandra