Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Jason on January 01, 1970, 12:00:00 AM

Title: CCA 5.1.6 and ConfigServer 6.1
Post by: Jason on January 01, 1970, 12:00:00 AM

Does anyone has CCA 5.1.6 working under a 6.1 ConfigServer. We did a upgrade to 5.1 to 6.1 ConfigServer and now I am unable to start DataSourcer. Im getting an error "User permission is denied, reason application is not found" in the config server logs. But that application is in CME, even after the upgrade. I deleted it and created a new one, but no go.

Title: CCA 5.1.6 and ConfigServer 6.1
Post by: Vic on January 01, 1970, 12:00:00 AM

We had a similar problem few weeks back, and if I recall it correctly, the problem was the template version; however, I am not sure... I will check and get back to you.
Vic