Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Vladi on November 20, 2008, 05:10:28 AM

Title: Genesys SIP & OXE Media Gateway
Post by: Vladi on November 20, 2008, 05:10:28 AM

Quick and dirty question for all the pros out there:

anyone tried to use OmniPCX as a VoIP gateway for genesys sip Tserver? If so, how did it fare?

I am looking into feasibility study and according to genesys support docs, alcatel omnipx is supported by genesys sip Tserver starting with version 7.1 but is anyone out there using it?

Title: Re: Genesys SIP & OXE Media Gateway
Post by: cavagnaro on November 20, 2008, 05:59:23 AM

I used as a Incoming/outgoing trunk for SIP Server. However have not tried a full enviroment including SIP Extensions. I think it will work with out many problems.

Title: Re: Genesys SIP & OXE Media Gateway
Post by: CTIgem on March 23, 2010, 04:16:41 PM

OmniPCX,
Will it work work with GVP 7.6 without SIP server?
Sending SIP request to GVP 7.6 directly...

Thanks in advance.

Title: Re: Genesys SIP & OXE Media Gateway
Post by: cavagnaro on March 23, 2010, 06:09:08 PM

Yes it will do, OXE version >= 7.1

Title: Re: Genesys SIP & OXE Media Gateway
Post by: CTIgem on March 30, 2010, 12:39:01 PM

Hi,
Any special settings we have to concern about on the OXE to make it work with gvp 7.6?

Title: Re: Genesys SIP & OXE Media Gateway
Post by: cavagnaro on March 30, 2010, 03:06:08 PM

To have SIP trunk licenses and enough resources...presales guy of OXE should be able to guide you on what you may need.

Title: Re: Genesys SIP & OXE Media Gateway
Post by: CTIgem on March 30, 2010, 07:46:08 PM

Thanks.
licneses and resources should be provided by third party, we don't own it.
What about detecting DTMF in native RTP? Did you run into any issues with that?

Title: Re: Genesys SIP & OXE Media Gateway
Post by: cavagnaro on March 30, 2010, 09:22:13 PM

Not at all everything works fine

Title: Re: Genesys SIP & OXE Media Gateway
Post by: CTIgem on April 01, 2010, 01:17:57 PM

Good to hear!
I could go in and setup with knowing....

Thanks.

Title: Re: Genesys SIP & OXE Media Gateway
Post by: CTIgem on April 05, 2010, 01:53:10 PM

Is OmniPCX support SIP REFER method?
I thought GVP 7.6 uses SIP REFER to do blind transfer and our OmniPCX vendor saying it is not supported at version 9.

How is blind transfer going to work?

Title: Re: Genesys SIP & OXE Media Gateway
Post by: borkokrz on April 26, 2010, 01:18:12 PM

I've checked docs for 8.0.1 and 9.0 - SIP REFER method on IP Trunk Group is supported in both versions. I'm using blind transfers with VoiceGenie 7.1/OXE 8.0.1 and VoiceGenie 7.2/OXE9.0 without any problems.

Minimal required version for GVP 7.5 for example was G1.302.6 (source - Alcatel technical communications)

If you check release notes, you can find something like this corrected in patch h1.301.25 per example:
Incoming sip call from oxe SIP user to RSI routed to GVP come back by SIP refer to ERP (RSI) does not work.