Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Pioneer on November 20, 2008, 09:39:51 AM

Title: wrap-up-time and multisite question
Post by: Pioneer on November 20, 2008, 09:39:51 AM

Guys, I have a question for you. I'm trying to setup a routing between Alcatel 4400 and Erricson MD110. All settings are accodring to Genesys manual. There is a small problem: wrap-up-time setting is not transfered during a multisite call and agent becomes in Ready state just after the call. Any solution?

Title: Re: wrap-up-time and multisite question
Post by: Timur Karimov on November 20, 2008, 12:06:01 PM

HI there!
Did you meen that seting up wrap-up timer to agent don't work if call arrive from another site? But if call maked from site there agent belong it's work normal?

Title: Re: wrap-up-time and multisite question
Post by: cavagnaro on November 21, 2008, 04:49:07 AM

At Alcatel environment Genesys wrapup doesn't affect the agent as it is ruled by RSI or Pilot values...