Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: siddharth.taneja on November 21, 2008, 04:51:52 AM

Title: Unable to login agents
Post by: siddharth.taneja on November 21, 2008, 04:51:52 AM

After a certain number of agents are logged in, other agents are unable to login. It shows in SCI that all of licenses are in use, so registration rejected, though there are some seat licenses left according to the license.

Title: Re: Unable to login agents
Post by: cavagnaro on November 21, 2008, 05:25:30 AM

Which PBX? There is not license per logging but for monitored object.

Title: Re: Unable to login agents
Post by: siddharth.taneja on November 21, 2008, 07:07:01 AM

We have a SIP T-Server and have used Audio Codes with it.

The CRM that has the soft phone functionality built into it is not allowing agents to login.

what i have seen is that the number of extensions created is more than the number of sdn licenses.

could this be an issue?

Title: Re: Unable to login agents
Post by: Dionysis on November 21, 2008, 07:19:49 AM

Definitely, every extension created uses 1 sdn license.