Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: maheshbabu on November 24, 2008, 05:48:42 AM

Title: DB not found.... only in my PC
Post by: maheshbabu on November 24, 2008, 05:48:42 AM

HI all,
          Could some one help me out of this error... This is happenning only in my PC while I can do it from rest.. !!!

Title: Re: DB not found.... only in my PC
Post by: siddharth.taneja on November 24, 2008, 07:12:14 AM

try connecting to the database using some sql utility (for example: Enterprise Manager for MSSQL, SQL* for oracle) and see if you are able to connect...

it could be a networking issue.

Title: Re: DB not found.... only in my PC
Post by: maheshbabu on November 24, 2008, 07:38:06 AM

Yeah.. I too thought of it... But I can connect my Config Mngr and make changes where as I am unable to do it in OCM & CCPulse.... In ccpulse I am getting the error as Timeout to connect to dbserver. (statserver)....

        Where can I see the settings of dbconnection in OCM / CCpulse

Title: Re: DB not found.... only in my PC
Post by: Timur Karimov on November 24, 2008, 10:09:50 AM

[quote author=maheshbabu link=topic=3601.msg15283#msg15283 date=1227512286]
Yeah.. I too thought of it... But I can connect my Config Mngr and make changes where as I am unable to do it in OCM & CCPulse.... In ccpulse I am getting the error as Timeout to connect to dbserver. (statserver)....

         Where can I see the settings of dbconnection in OCM / CCpulse
[/quote]
In CME check the DAP seting. It must be have port number equal to corresponding DB server.

Title: Re: DB not found.... only in my PC
Post by: maheshbabu on November 25, 2008, 02:48:13 AM

Hi.. As siddarth told.. I am facing a prob in network,,, Tnx for ur support !!

Title: Re: DB not found.... only in my PC
Post by: S on November 25, 2008, 07:14:13 PM

is it resolved?
if not, you need to add your DB server ip and host to hosts file may b- did you try that?

Title: Re: DB not found.... only in my PC
Post by: vjmahesh on November 27, 2008, 08:35:06 AM

NOpe.. Its not yet solved... I am trying to do the same... But where shall I update my db host... !!!

Title: Re: DB not found.... only in my PC
Post by: victor on November 27, 2008, 09:38:03 AM

Here is my guess:

you can connect Config Manager to config server, which is ok, and you can use DB tool to connect to database directly as well.

But, OCM accesses database through DB server. The same goes for CCP+ (I assume you are using datamart data in CCP views as well), thus my very first guess would be is that you are blocked on port 4040 (or whatever port you are using for your DAP) and this is why.

Definitely a network/firewall issues. To prove it, just look into your DB Server logs and see if your OCM or CCP can connect to it :)

Vic

Title: Re: DB not found.... only in my PC
Post by: maheshbabu on November 28, 2008, 09:26:05 AM

Hi Victor, I go with ur answer ! and I can see that I am unable to connect to the port 4042.. but I cant find any relavant logs in the DB .... So how can I over come this.. even my firewall settings are blocked ...totally !!