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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: damianj1976 on November 26, 2008, 09:45:20 AM

Title: Siemens Realitis & Off Hook Messages
Post by: damianj1976 on November 26, 2008, 09:45:20 AM

Hi

I am working on a design for a CIM integration with SAP. My client uses analogue phones off a Siemens Realitis within areas of their call centre. They have been told by someone at Siemens that you cannot control the Off Hook / On Hook status of the phone, but I believe they can do this using a softphone / starter app.

Has anyone done this, or have any thoughts?

Cheers

Title: Re: Siemens Realitis & Off Hook Messages
Post by: Daimonas on December 01, 2008, 06:03:30 PM

What version of T-Server is your client running? In 7.5, T-Server emulates off-hook and on-hook conditions.