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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Shiphyer on November 27, 2008, 05:45:54 PM

Title: Problem with GIS High Availability with Load Balancing configuration
Post by: Shiphyer on November 27, 2008, 05:45:54 PM

Load balance is being confired with six GIS 7.5 applications in Solaris hosts.
The problem is in the configuration of Dispatcher(Apache), we have already set the file workers.properties
with the hosts of GIS and ports(8009) that isn't the GIS port, and it's already been tested with the GIS port.
The ehcache.xml is configured the cluster as the same as the GIS Deployment Guide 7.5, with the same ports.
The file httpd.conf is configured with the path of the workers.properties file.
The server.xml is configured with the connector port of AJP1.3 (8009) and Proxied HTTP/1.1 Connector port(8009), jvmRoute is <Engine name="Catalina" defaultHost="localhost" jvmRoute="GIS_CM1_106">, (GIS_CM1_106 is the GIS of the host where is being configured the dispatcher).
The web.xml is set with the session value to true and added the code that is in the GIS Deployment Guide 7.5.
The version of jk_mod.so is realease 2004.

In GIS Service start up just show this "INFO" and any error:
INFO: The Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: /usr/j2se/jre/lib/sparc/client:/usr/j2se/jre/lib/sparc:/usr/j2se/jre/../lib/sparc:/produtos/oracle/10g/lib:/usr/lib

The error in workers.properties log is:
[Tue Nov 25 16:54:17 2008] [error] init_jk::mod_jk.c (2363): Initializing shm:/usr/apache2/logs/jk-runtime-status errno=2
[Tue Nov 25 16:54:17 2008] [error] jk_child_init::mod_jk.c (2319): Attachning shm:/usr/apache2/logs/jk-runtime-status errno=2

The Apache2 jk-runtime.log is:
JKSHM108loadbalancer<GIS_CM1_106GIS_CM1_115GIS_CM1_116GIS_CM2_126GIS_CM2_135GIS_CM2_136bash-3.00$
(That is the GIS list configured in workers.properties)


The questions are:
The client application needs to manage only one URL, where is the configuration of this URL?
Which port and how can we test the Dispatcher (load balancing)?
Do we have any configuration missing or wrong?

Title: Re: Problem with GIS High Availability with Load Balancing configuration
Post by: Shiphyer on July 07, 2009, 06:25:14 PM

Hi,  :P

I'm just updating what solution we have arranged for this issue, we didn't configure Apache as the dispatcher, there was some errors that we couldn't find a solution, if someone did GIS' load balance with Apache, we would be thankfull if you post the solution for this issue.
We solved the problem by adding a Cisco Load Balacer, so we used the default url for the softphone, and it's running perfectly.

Regards,
Löw.