Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on November 29, 2008, 10:16:21 PM

Title: GPlus SAP workmode
Post by: cavagnaro on November 29, 2008, 10:16:21 PM

Hi guys,
I have installed and configured my first GPlus for SAP and was easy. However I have some concerns on SAP side...not my job but found it very "funny". When customer calls agent receives the call, press a button and answers it, however in the middel of while ringing and piking up he has to press enter key like 2 times to trigger customer info, no real popup...is this supposed to work in this way? What happens if I enable auto answer for the agents...no chance to have customer info inmediatly...
Do you guys have a similar installation and want to verify if this is the only work mode or tell SAP people to focus on some configuration?
Thanks

Title: Re: GPlus SAP workmode
Post by: René on December 02, 2008, 10:09:10 AM

Hi Cav,

I would say there is something wrong on SAP side as it should work in "standard" way - agent gets pop-up while call is ringing or established (depends on configuration).

What version of SAP are you talking?

R.

Title: Re: GPlus SAP workmode
Post by: cavagnaro on December 02, 2008, 03:11:28 PM

Hey René,
Thanks. I don't know their SAP version exactly. Will ask, however the fact that you know that a true popup must be is good :)