Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: suntiha on December 04, 2008, 02:25:24 PM

Title: config server crashed
Post by: suntiha on December 04, 2008, 02:25:24 PM

Hi there,

Application popup: confserv.exe - Application Error : The instruction at "0x004265d6" referenced memory at "0x00000000". The memory could not be "read".

the above event is captured from event log, and this happend just few minutes before our configserver crashed.

could you guyz pls help us in explaining how is these both linked

thanks for your help
sunitha

Title: Re: config server crashed
Post by: Fra on December 04, 2008, 02:52:57 PM

Hi,

we can't say anything from it, you need to post the confserv log file and the version you are running.

Title: Re: config server crashed
Post by: sunitha on December 04, 2008, 03:03:01 PM

hi ,

we dont have any information for that particular period.

it was only mentioned that config backup has taken over the main server.

version : 6.5
operating system : windows 2000

Title: Re: config server crashed
Post by: cavagnaro on December 04, 2008, 10:27:03 PM

Is there a noc file in the application folder?

Title: Re: config server crashed
Post by: Daimonas on December 05, 2008, 12:47:52 AM

Maybe this will help, found it on Genesys support website.

[quote][b]Problem Description[/b]
 
Worked for several months. User is logged onto CME when crashing. Problem happening for the last 3 weeks. Unable to determine what changed.

Error: "The instruction at "0x5f401a8e" referenced memory at "0x00000004". The memory could not be "written"."

Error2: "The instruction at "0x00000000" referenced memory at "0x00000000". The memory could not be "read"."

[b]Solution [/b]
sent latest GA of Configuration Manager [/quote] 
So check the version of CME your clients are using.

Title: Re: config server crashed
Post by: Adam G. on December 05, 2008, 07:46:45 AM

Was anyone using CME at at the time? If so what were they doing?