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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: S on December 04, 2008, 05:30:56 PM

Title: Can I create a ccpulse action to change the value based on a threshold?
Post by: S on December 04, 2008, 05:30:56 PM

I have a column which displays KVP of the call when agent is on a call. It displays numbers. I want to create an action to change the numbers to names.... can I do it?

S

Title: Re: Can I create a ccpulse action to change the value based on a threshold?
Post by: Tefleon on December 04, 2008, 09:31:33 PM

How many different combinations do you have for this value?

Title: Re: Can I create a ccpulse action to change the value based on a threshold?
Post by: Daimonas on December 05, 2008, 12:36:38 AM

Why not just attach the name value to the call? Then create a filter for it within stat server.

You could also use business attribute "ReasonCode" and see the value using the ExtendedCurrentStatus statistic.

Title: Re: Can I create a ccpulse action to change the value based on a threshold?
Post by: S on December 22, 2008, 08:20:11 PM

Solution- I created another column with formula script - based on certain value, display the message. and in the workspace view, I hid the column displaying the number :)