Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on December 06, 2008, 07:15:00 PM

Title: WFM Time off Reports / Third Party SQL Reporting
Post by: PFCCWA on December 06, 2008, 07:15:00 PM

We have not been able to locate an inbuild report within the WFM Web Supervisor which will show what days the agent has taken as time off for the week/month/year?
Is this even possible?
An ideal report would show as below:
12/1/2008 - 7 (hours paid day)
26/3/2008 - 7 (hours paid day)
15/4/2008 - 5 (hours paid day)
total 19 (hours paid taken)
balance 11 (remaining)

We tried to use Business Objects via SQL to determine this but could set up anything meaningful.
Any help would be appreciated.
Thanks, PFCCWA

Title: Re: WFM Time off Reports / Third Party SQL Reporting
Post by: Tefleon on December 07, 2008, 10:37:18 AM

What version are you using?

Title: Re: WFM Time off Reports / Third Party SQL Reporting
Post by: Daimonas on December 09, 2008, 11:10:22 PM

I am not sure about the report, but you are correct about not finding anything meanfull, most of the data within WFM is encrypted. If you want to extract data and create custom reports, you will need to use the WFM SDK.