Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: ahdeshpande on December 15, 2008, 06:38:07 AM

Title: CCPULSE+
Post by: ahdeshpande on December 15, 2008, 06:38:07 AM

What are the differences between CCPulse & CCPulse+?

Ashutosh

Title: Re: CCPULSE+
Post by: catanirex on December 15, 2008, 07:20:49 AM

Nothing really. CCPulse is the old pre 6.1 (?) name. CCP+ is 6.5 ->

The + in the name indicates that it is possible to use it for more than realtime stats, ie Historical reporting. Historical stats can be viewed either from DataMart (CCA) or InfoMart (some pre-aggregated tables)