Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: damianj1976 on December 19, 2008, 10:55:31 AM
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Hi.
I am helping a company with a Genesys (v7.6) integration to Siemens ISDX's and HiPath.
When a call is presented to an agent, do you know whether the Siemens will provide a call presentation tone to the agent, or whether we need to provide a call whisper via Genesys?
many thanks in advance.
D