Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: ben_oneal on December 19, 2008, 08:57:13 PM

Title: popgateway log network error - please help
Post by: ben_oneal on December 19, 2008, 08:57:13 PM

Getting the following in popgateway.  can't find anything about it anywhere
NETWORK_ERROR : Error Code:80042EF0

Title: Re: popgateway log network error - please help
Post by: barleycorn on December 19, 2008, 09:34:34 PM

Can you check the traffic between the webserver and the vcs machines to see if there are any network issues? More detailed logs would be good to see, and a more detailed explanation of the problem it is causing.
Is there a URL specified in something like ErrorURL parameter in the log file...? If so, can you reach it correctly if you paste it into a browser?

Title: Re: popgateway log network error - please help
Post by: chandra on December 26, 2008, 07:35:57 PM

Hi Ben_oneal ,

Can you post the whole line which shows Network Error? Any issues with the IVR at your site?

Regards,
Chandra