Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: vivek on December 22, 2008, 05:33:04 PM

Title: Strategy Question
Post by: vivek on December 22, 2008, 05:33:04 PM

I want to set a variable with it's value in CME Resources Annex tab, so that the value can be used in strategy. Does anyone know what function I need to use in strategy to get the value that I set in CME?

I thought I have to use getconfigoption... i could be wrong.

thanks in advance.

Title: Re: Strategy Question
Post by: René on December 22, 2008, 06:01:24 PM

Hi Vivek,

The function you're looking for is "GetConfigOption". Keys/values have to be stored in the section corresponding to the name of URS application or in the section named "__ROUTER__" on Annex tab of Routing Point, URS application, tenant or TServer application.

R.

Title: Re: Strategy Question
Post by: gustav on December 22, 2008, 08:29:34 PM

Have you considered using List Objects - they are a much cleaner way of storing reference data than within the applications themselves.

Title: Re: Strategy Question
Post by: vivek on December 22, 2008, 09:42:54 PM

The purpose of my question is, if I kept the data in CME application, then the CME administrator can change the data any time on the fly. For example a threshold value. If not every time I need to make change in the strategy.

Title: Re: Strategy Question
Post by: jbobinsk on December 22, 2008, 10:10:35 PM

If you use List you also have access to modify it through CME - it is accessable in transactions folder (the type of objects 'List'). All parameters are set in the annex tab of the transactions properties.

Regards
jbobinsk