Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gremlin on January 05, 2009, 02:36:44 AM

Title: GVP with Avaya
Post by: Gremlin on January 05, 2009, 02:36:44 AM

Hi,

Is Avaya SES mandatory when integrating GVP to Avaya via SIP ?

Can we integrate GVP directly to the Avaya switch via SIP trunks only (i.e. without Avaya SES) ?

thanks!
ongkjp

Title: Re: GVP with Avaya
Post by: cavagnaro on January 05, 2009, 06:01:27 AM

Yes, however no CTI Framework integration will be possible, GVP will only transfer calls and will have no way to know agents or routing facilities.

Title: Re: GVP with Avaya
Post by: Gremlin on January 06, 2009, 12:00:11 PM

Thanks..

I also read in one of the Genesys Whitepaper mentioning ASAI Core / Plus may be required in a "GVP deployment with G3 TServer using Avaya SES".

Do we still require ASAI Core / Plus in a design using GVP deployment with Avaya SES now? (assuming we still want agent and routing functionality).

than you again for any advise.

rdgs
ongkjp

Title: Re: GVP with Avaya
Post by: cavagnaro on January 06, 2009, 03:51:12 PM

You have 2 scenarios:
1. GVP alone, which will communicate with your PBX using TDM (AixLogix or Dialogic boards) or SIP. In this case GVP receives the call and then just transfers.
2. GVP with CIM Integration (TServer, URS, StatServers), in this case you will need SES for Avaya in order that Avaya TServer can connect to it succesfully. With this, Avaya TServer and IVR (GVP) Tserver will be able to exchange information and use URS and StatServer info

Title: Re: GVP with Avaya
Post by: tempty on January 13, 2009, 09:12:32 AM

My understanding is that ASAI Core / ASAI Plus at Avaya CM will be needed when you integrating TServer via AES server through DLG service.  If you are using Avaya TServer to integrate with CIM, i.e. getting information of agents, logging on Avaya CM.  SES is only the proxy to take SIP calls from GVP (for voice path).

Please correct if this is wrong.

Title: Re: GVP with Avaya
Post by: Ali on April 02, 2012, 12:46:18 PM

Gremlin,

Could you please provide me a document or name of this white paper on GVP deployment for AVAYA SES?

Thank you.

Title: Re: GVP with Avaya
Post by: aj on April 11, 2012, 11:32:20 AM

You could also plug some Mediants into the Avaya and ISCC between the Avaya T-Server and SIP Server (with GVP hanging off SIP Server of course).