Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: BenTaylor on January 05, 2009, 04:37:47 PM

Title: agent-no-answer-action
Post by: BenTaylor on January 05, 2009, 04:37:47 PM

Hi,

On Avaya S8720 with TServer 7.5 - is it possible to disable agent-no-answer-action for a specific range of Agents or RoutePoints?

I want to use it on some but not on others, but I'm kind of thinking this isn't possible...

Cheers,

Ben

Title: Re: agent-no-answer-action
Post by: jbobinsk on January 20, 2009, 09:04:43 PM

Hi,

Although it is not described in Avaya documentation, but you can try to configure parameters 'no-answer-action', 'no-answer-overflow', 'no-answer-timeout' on AgentLogin object on Annex tab in TServer section.
I'm not sure if it will work, because I didn't tested them before - but its good to try.
If those option are common for all TServers they should overide TServer options ('agent-no-answer-X').

Regards
jbobinsk