Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: ahdeshpande on January 12, 2009, 05:51:36 AM

Title: Genesys Outbound Dialer
Post by: ahdeshpande on January 12, 2009, 05:51:36 AM

What is the world's standard format for inputting telephone number in Genesys Outbound Dialer?

Title: Re: Genesys Outbound Dialer
Post by: cavagnaro on January 12, 2009, 03:59:26 PM

??? ??? ??? it will depend more on your PBX how it allows you to dial

Title: Re: Genesys Outbound Dialer
Post by: ahdeshpande on January 13, 2009, 03:53:13 AM

Hi Cavagnaro,
Thanks. i am looking whether there is any World wide standard format used or recommended by genesys, which then can be filtered based on PBX?
As i am new to Outbound, please do help me if you any documents, or useful information on the same.

Regards
Ashutosh H Deshpande

Title: Re: Genesys Outbound Dialer
Post by: cavagnaro on January 13, 2009, 06:30:16 AM

again, no standards, if you dial 0 and then your phone number is it ok, again depends on your PBX side and what limits you may face.