Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: frangenesys on January 12, 2009, 03:16:33 PM

Title: How read tserver logs!!
Post by: frangenesys on January 12, 2009, 03:16:33 PM

Hi,
i'm trying to understand how to read a 7.6 tserver log. I don't know the mean of theese terms:

[gctm]
[asai]
[gctmi]
[tsgctm]
[<<]
[>>]

Anybody can help me?

Thanks.

Title: Re: How read tserver logs!!
Post by: manumariyappa on February 12, 2009, 11:24:38 AM

[<<] is an event from the switch to T-server
[>>] is an event T-server to switch

Title: Re: How read tserver logs!!
Post by: vivek on February 12, 2009, 07:17:21 PM

try to get Kazimir tool from your genesys people... will save lot of time.

Title: Re: How read tserver logs!!
Post by: Steve on February 13, 2009, 09:29:29 AM

Vivek is right about Kazimir, it will save you a lot of time in the long term. If you have access to the Genesys Support site Knowledge Base you can download it yourself.

What is wont do is tell you what these codes mean. As these are switch messages, you could help us by giving more information - what switch are you using? in what context are these codes used.

I'll take a guess that asai, is the switch link (something something Application Interface).

Title: Re: How read tserver logs!!
Post by: Fra on February 13, 2009, 09:52:16 AM

[quote author=Steve link=topic=3728.msg16706#msg16706 date=1234517369]
As these are switch messages, you could help us by giving more information - what switch are you using? in what context are these codes used.

I'll take a guess that asai, is the switch link (something something Application Interface).
[/quote]

Since it's ASAI (Adjunct Switch Application Interface), it means it's an Avaya switch.
All of them are subcodes you can see in messages exchanged on the asai link.