Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: kip1 on January 14, 2009, 10:50:19 AM

Title: Is G3Cause 612 = PBX wait time for routing instruction has expired
Post by: kip1 on January 14, 2009, 10:50:19 AM

From time to time in EventRouteUsed we have G3Cause 612. These calls are routed default. Is these only [b]wait time[/b] setting in PBX or there is something else that should be checked in CTI.

The force will be with you.......always

Title: Re: Is G3Cause 612 = PBX wait time for routing instruction has expired
Post by: jbobinsk on January 14, 2009, 06:49:19 PM

According to my knowledge G3Cause =612 is related only to Timer in the switch.

regards
jbobinsk

Title: Re: Is G3Cause 612 = PBX wait time for routing instruction has expired
Post by: kip1 on January 14, 2009, 08:55:31 PM

10x jbobinsk. It is as I feared.  :-\ I will appreciate any other ideas...if there is. ???

The force will be with you.......always

Title: Re: Is G3Cause 612 = PBX wait time for routing instruction has expired
Post by: cavagnaro on January 14, 2009, 09:19:11 PM

In URS you can configure where do you want to go a call when it is default routed.

Title: Re: Is G3Cause 612 = PBX wait time for routing instruction has expired
Post by: kip1 on January 15, 2009, 08:39:19 AM

It`s done :)
The force will be with you.......always