Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on January 16, 2009, 03:40:58 AM

Title: HTML signature in GAD
Post by: cavagnaro on January 16, 2009, 03:40:58 AM: Hi guys,
A customer would like to have their email agent signature with the logo of their company included like you usually do in Outlook. Reading tickets and documentation seems not possible...but has anyone come with maybe a trick or solution for this?
Thanks!
Title: Re: HTML signature in GAD
Post by: Invited1 on April 20, 2009, 07:17:19 AM: Hello,

I would like to do the same, having an HTML signature for agents. Did you came up with any good solutions?

Thanks in advance.

Mathieu
Title: Re: HTML signature in GAD
Post by: cavagnaro on April 20, 2009, 07:23:26 AM: Nop, never got a solution, if you find something please post it here.
Title: Re: HTML signature in GAD
Post by: Invited1 on April 20, 2009, 07:46:52 AM: Ok, I will let you know if I find any.
Title: Re: HTML signature in GAD
Post by: René on April 20, 2009, 04:49:37 PM: Hi guys,

I haven't tried it yet but it seems there is a way to insert HTML signature using new JavaScript method added in GAD 7.6.2. That method is called "appendHTMLInInteraction(html)" and together with new JavaScript event "<javascript-onappendinformationstatechange>" is should be possible to insert HTML signature once incoming interaction status changes from ringing to talking. You can find more details about these in the GAD release notes.

R.
Title: Re: HTML signature in GAD
Post by: cavagnaro on April 20, 2009, 04:53:44 PM: Nice René,
Will check it out ;D
Title: Re: HTML signature in GAD
Post by: email_man on October 22, 2009, 09:53:35 AM: Did you get this to work?
Title: Re: HTML signature in GAD
Post by: gzooby on August 07, 2013, 01:05:29 PM: Hi,

I know that to add a Plain text signature to GAD email interactions you just have to add to GAD sections one named "signature" and in there add options "include-agent-name" with value "true" and then add options "lineX" with the text you wanna add to your signature.

I want to know if someone was able to somehow give format to this "lines" such as change it´s colours, and if someone could ever attached an image??

Thanks!
Title: Re: HTML signature in GAD
Post by: Kubig on August 07, 2013, 01:18:27 PM: If you use signature in HTML, you can use standard HTML tags for images.
Title: Re: HTML signature in GAD
Post by: gzooby on August 07, 2013, 02:06:36 PM: Ok, but how can I add HTML signature?? It has something to do with the "signature" section i have added in GAD?

Thanks for the early reply!

Regards :D
Title: Re: HTML signature in GAD
Post by: Kubig on August 07, 2013, 02:14:18 PM: Unfortunately, in standard GAD it is not possible - you have to develop own mechanism. Other way how to achieve it is via Standard Responses, which can contains HTML tags like a image
Title: Re: HTML signature in GAD
Post by: gzooby on August 07, 2013, 02:23:41 PM: Yes, I have read that Standard Responses can be an option, but in this client the possibility is null. I somehow ahve to build my own mechanism? It´s probably touching GAD´s JSPs?? Any ideas where?
Title: Re: HTML signature in GAD
Post by: gzooby on August 16, 2013, 02:08:43 PM: I have my html-paste-mode option in "formatted" and html-format in "true".
I want to to paste this html into GAD email interaction:

[b]<META HTTP-EQUIV="Content-Type" CONTENT="text/html;charset=iso-8859-1">
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=Content-Type content="text/html; charset=iso-8859-1">
<META content="MSHTML 6.00.2800.1649" name=GENERATOR>
</HEAD>
<BODY bgColor=#ffffff>
Guillermo Zooby 
Computer Telephony Integration 
Telefax Telecomunicaciones S.A. 
( +598 2902 0082 - 261 
<A href="http://www.telefax.com.uy/">http://www.telefax.com.uy/</A>
BODY></HTML> [/b]

However, it doesn´t show the html code, it shows it as a normal text. What can I do to make it work?
???

Thanks!
Title: Re: HTML signature in GAD
Post by: gzooby on August 27, 2013, 06:52:11 PM: I want to make a image signature autoresponse for agents using GAD email interactions. I have created an autoresponse using Knowledge Manager, with the followin HTML code:

<HTML>
<HEAD>
<META http-equiv="Content-Type" content="text/html;charset=iso-8859-1" />
<title>Firma de correo Fonobrou</title>
<STYLE type=text/css>
a {
color: #09C;
text-decoration: none;
}
a:hover {
color: #069;
}
.tabla td
{
text-align:center;
vertical-align:middle;
}
</STYLE>

<META name=GENERATOR content="MSHTML 8.00.6001.18702"></HEAD>
<BODY>
<TABLE border=0 cellSpacing=10 cellPadding=0 width="100%" class="tabla">
<TBODY>
<TR>
<TD style="PADDING-BOTTOM: 10px; PADDING-LEFT: 10px; PADDING-RIGHT: 10px; PADDING-TOP: 10px" vAlign=top align=center>

<$Agent.FullName$> 
p/Centro de Atención al Cliente 
Tel.9002900 
Antes de imprimir, piense si es necesario. Cuidemos el MEDIO AMBIENTE ahorrando PAPEL 

<IMG width="134px" height="40px" src="http://www.cambio.com.uy/resserver.php?blogId=1&resource=cotizacion-brou.jpg">
</TD>
</TR></TBODY>
</TABLE>
</BODY>
</HTML>

When I import in KM the .html file containing that code (image is on the internet), the image is loading correctly. but when i open GAD, enter resources folder and look for my signature , the image shows just a cross and if I insert this signature to GAD mail interaction, it´s also showing the cross. The rest of the html is showing right and loading with the correct format.
Can you help me with this please?

Regards