Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: S on January 16, 2009, 08:28:42 PM

Title: ExcludeAgents function....
Post by: S on January 16, 2009, 08:28:42 PM

Did anyone have luck using the ExcludeAgents function in IRD?
I tried it, it lists the agents to exclude from the target , but weirdly it targets that excluded agent...

Anyone tried to use it before? plz let me know
S

Title: Re: ExcludeAgents function....
Post by: jbobinsk on January 20, 2009, 08:11:04 PM

Hi,

Yes, I had. I have just tested it again - and it work fine.
There is one tip - put the EmployeeID instead of LoginID.

Regards
jbobinsk

Title: Re: ExcludeAgents function....
Post by: Sylvainsjc on November 13, 2009, 01:12:53 PM

Same problem for me

IRD / URS 7.6

Tried unsuccessfully with :

- agent@statserver.A
- EmployeeID

Title: Re: ExcludeAgents function....
Post by: René on November 15, 2009, 04:18:38 PM

Hello Sylvainsjc,

Could you post here URS log?

R.

Title: Re: ExcludeAgents function....
Post by: Sylvainsjc on November 19, 2009, 12:06:00 PM

Thank you René.

I was getting a list of agents to exclude by function "GetSkillInGroup"

The list was Agent01@SS_Routing.A,Agent02@SS_Routing.A etc

I've only had to remove "@SS_Routing.A" to make it work with function ExcludeAgents

So it's Ok now