Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Pranpong.S on January 19, 2009, 04:23:13 AM

Title: Does ocs add new enumeration value custom call result in the outbound solution ?
Post by: Pranpong.S on January 19, 2009, 04:23:13 AM

I need to custom call result value for compatible with User in the preview mode. Anyone can help me?

Title: Re: Does ocs add new enumeration value custom call result in the outbound soluti
Post by: victor on January 19, 2009, 06:29:41 AM

Hi, Prapong,

in general, you should not have any problem with using a custom call result value. Where are you trying to use it? For Infomart reporting or something else? Or do you just want this value to show up in your call list?

Vic

Title: Re: Does ocs add new enumeration value custom call result in the outbound soluti
Post by: Pranpong.S on January 19, 2009, 12:14:43 PM

[quote author=victor link=topic=3749.msg16046#msg16046 date=1232346581]
Hi, Prapong,

in general, you should not have any problem with using a custom call result value. Where are you trying to use it? For Infomart reporting or something else? Or do you just want this value to show up in your call list?

Vic
[/quote]

Dear Vic
        I'm trying to use in OCM for query customize report. Because in my project , We maping the business reason code and outbound genesys enumuration value code together. What do you think Vic ?

Cheers
Pranpong