Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: mdewhurstuk@gmail.com on January 26, 2009, 08:16:16 AM

Title: InfoMart Alternatives
Post by: mdewhurstuk@gmail.com on January 26, 2009, 08:16:16 AM

Hi the company i am working at is starting a complete upgrade of their Genesys to 7.6 from 7.1. As part of this they have identified some key reporting requirements as listed below.

- call Level details
- End to End call data

The obvious solution seems to be InfoMart. However the price quoted for this is difficult to sell to my management.

My question is does anyone use or have a alternative to Infomart that gets roughly the same data from Genesys T-Server?

If so and you have some documentation i can study it and present to the business as a possible solution. Any documentation at a lower level than a sales pitch would be needed like a design document as i need to be sure we can support and use the application.

Any help welcome and if your product is good a sales oppertunity ;-)

Mike

Title: Re: InfoMart Alternatives
Post by: mike kamlet on January 26, 2009, 05:14:40 PM

There are 3rd party products out there that have some of this call detail data

We use one today, but do have plans to evaluate Informart

Title: Re: InfoMart Alternatives
Post by: tony on January 27, 2009, 07:34:19 AM

If you work hard at it, it's possible to be creative in your routing and write stat and attached data out to a flat file.... as long as it isn't a LOT of data...

You also might want to consider the Stat SDK, before jumping in with Infomart...

Tony

Title: Re: InfoMart Alternatives
Post by: Philippe T on January 27, 2009, 02:56:17 PM

Hi Mike,

We are considering InfoMart right now.  But can you give me the name of the 3rd party products you are using?

thanks

Title: Re: InfoMart Alternatives
Post by: mdewhurstuk@gmail.com on January 28, 2009, 09:43:55 AM

My question is the same as yours so i am a little confused to your question. We are looking for a alternative to InfoMart to save costs.

Mike

Title: Re: InfoMart Alternatives
Post by: philippe t on January 28, 2009, 12:57:34 PM

Actually, my question is addresses to Mike Kamlet.  He mention in his answer that he is using a 3rd party product.

Thanks

Title: Re: InfoMart Alternatives
Post by: mike kamlet on January 28, 2009, 03:18:52 PM

We use a product from a small company called CTIArchitects

Title: Re: InfoMart Alternatives
Post by: Adam G. on January 28, 2009, 07:33:52 PM

Have you had a look at Influxsoft dot com?

Title: Re: InfoMart Alternatives
Post by: PhilT on January 29, 2009, 02:37:20 PM

Thanks.  I will check those products.

Title: Re: InfoMart Alternatives
Post by: gustav on February 05, 2009, 07:13:35 PM

Is the cost of InfoMart really that much more than developing and supporting a custom or 3rd party application?  Im not sure about cost, but Info Mart 7.6.003x is a pretty stable product.