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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on January 27, 2009, 07:01:47 AM

Title: OBN on GVP 7.6
Post by: cavagnaro on January 27, 2009, 07:01:47 AM

Hi guys,
have any of you tested OBN on GVP 7.6? I'm trying to configure it but it crashes everytime and generates a dump file...any ideas?

Title: Re: OBN on GVP 7.6
Post by: jbobinsk on January 27, 2009, 08:39:05 AM

Hi,

Yes, I have configured OBN on GVP toghether with OCS and it works fine. I don't know what can happen in your environment that it crashes.

Regards
jbobinsk

Title: Re: OBN on GVP 7.6
Post by: cavagnaro on January 27, 2009, 05:52:17 PM

Hum...What I did was:
1. Create group of servers for OBN
2. Create an application for Admin
3. Provisioned the application

This is my first operative OBN installation and just trying figure exactly how this works. The records are written in the DB so maybe it is the connection to the CFA?
How does the numbers must be writen? 07125000 is ok? or 07125000@192.168.1.10 (IP address of Media Gateway) or sip:07125000@192.168.1.10?
Can you please share how your application was created and provisioned?

Thanks a lot

Title: Re: OBN on GVP 7.6
Post by: jbobinsk on January 30, 2009, 08:50:15 AM

Hi,

In my configuration I have configured:
Server Groups:
- OBNGroup
--Server Group Type: OBNCS
--Servers Selection: G76-GVP
DID Groups
- Outbound
-- <added a few ports for outbound>
Servers
-OBNManager
--Data Store
---Database Server: g76-gvp
---Database Username: obnmanager
---Database Catalog: obnmanager
--OCS Configuration
---OCS Configured: YES
---OCS Listener Port: <port of OCS>
Applications
-Main tab (in general parameters)
--Application Type: Outbound

-TAB OBN (in provisioning parameters)
--Enable OBN: YES
--Failure URL: <address of site>
--Max.Queue Size: 10000
--Servers:
---OBNServers: G76-GVP
---OBN Groups: G76-GVP
-Prov DIDs
-- Choices: DID Groups
-- DID Group: Outbound
-- DID Selection: <selected ports>

Of course Database should be prepared - I have MSSQL Server 2000 on the same server where CORE Components are located.

I hope this will help you.

Regards
jbobinsk

Title: Re: OBN on GVP 7.6
Post by: cavagnaro on January 30, 2009, 03:12:32 PM

Thanks will check and compare this.
One question, you checked the OCS because you have Proactive, right?

Title: Re: OBN on GVP 7.6
Post by: jbobinsk on January 30, 2009, 07:00:54 PM

Yes, exactly.

regards
jbobinsk

Title: Re: OBN on GVP 7.6
Post by: cavagnaro on February 10, 2009, 02:56:03 PM

One question jbobinsk, the failure URL is the application that will be played by OBN or is it the one declared on the application provisioning (Primary IVR URL)?

Title: Re: OBN on GVP 7.6
Post by: jbobinsk on February 10, 2009, 03:23:32 PM

I don't know yet - but I'll try to find out.
But on this moment I think it is the application that should be played if there will be problem with primary one.

regards
jbobinsk

Title: Re: OBN on GVP 7.6
Post by: cavagnaro on February 10, 2009, 03:30:02 PM

Another question, are you using IPCS or VCS?

Title: Re: OBN on GVP 7.6
Post by: jbobinsk on February 10, 2009, 03:32:06 PM

I'm using IPCS.

Title: Re: OBN on GVP 7.6
Post by: cavagnaro on February 10, 2009, 03:42:41 PM

Damn, same as me, the transfer method you are using is?

Title: Re: OBN on GVP 7.6
Post by: jbobinsk on February 16, 2009, 10:50:24 AM

Concerning Backup URL - I haven't declared it at all.
And I'm using 1SignalTransfer.

Regards
jbobinsk

Title: Re: OBN on GVP 7.6
Post by: cavagnaro on July 04, 2009, 04:46:03 PM

Just to let you know that the issue here was that even when the Windows 2003 was in english, OBN tried to work a SP with hardcoded dates, and as regional settings were on Spanish it couldn't match the dates and that was causing the crash. So changing all regional settings for all the users in the system did the trick!  ;D
Thanks a lot René for the support, I owe you one.