Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Simmerl on January 01, 1970, 12:00:00 AM

Title: MUSIC Treatment for Symphosium
Post by: Simmerl on January 01, 1970, 12:00:00 AM

we want to play music, if the customer waits in the queue.
how can we configure this in the busy reatment tab (6.1 IRD)
and on the switch (Meridian with Symphosium link)

Title: MUSIC Treatment for Symphosium
Post by: Mike Pola on January 01, 1970, 12:00:00 AM

You will need to define a music route. Talk to your PBX engineer and ask him what route number you should use. After you find that just add music to your treatment tab eclosed with your routing block.