Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Ansh on January 29, 2009, 09:22:34 AM

Title: Call concentrator 7 options
Post by: Ansh on January 29, 2009, 09:22:34 AM

Hi,

Please help me out with the 3 undocumented options(UseCfgDNType, IgnoreRoutingPoints and IgnoreVRP). I have read these in the genesys document but i am totally confused on them.

When i set IgnoreRoutingPoints option to ON, i am not getting any information on my routing point involved in the call. The result is same in both cases of UseCFGDNType=On/Off,but as per the document it should impact the IgnoreRoutingPoint option results.

I was hoping to see the routing point atlease in my AREC table as this option IgnoreRoutingPoints= on makes call conn treat routing point as it treats a VQ and doesn't records any TServer events in the route point.

Please help me out.

Thanks,
Ansh

Title: Re: Call concentrator 7 options
Post by: oratan on January 30, 2009, 02:26:52 AM

It is the option which there is not on a document.  ???
Please ask Genesys.....

Title: Re: Call concentrator 7 options
Post by: borkokrz on January 30, 2009, 09:44:38 AM

According to CallConcentrator 7.x Deployment Guide :

IgnoreRoutingPoints
Default Value: off
Valid Value: Boolean
Dependencies: None
Dynamic Change: No
When set to on, causes Call Concentrator to ignore all events relating to
routing points.
[b]Note: This option is designed to handle special supplementary routing points
on DMS switches. Otherwise, it should be set to off (default).[/b]

So do you have DMS switch and supplementary routing points ??