Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Kenka on January 29, 2009, 12:58:31 PM

Title: CCPulse read-only
Post by: Kenka on January 29, 2009, 12:58:31 PM

Is there some way I can prohibit users from messing up the CCPulse views and save them. I have set them as User under application rank for CCPulse in CME, but they still can save...

Title: Re: CCPulse read-only
Post by: CTIgem on January 29, 2009, 01:18:56 PM

You can set up a shared drive where CCPulse storage file is stored and make it read only.
Or you can create an access group for CCPulse read only.

Title: Re: CCPulse read-only
Post by: Tefleon on January 29, 2009, 10:40:45 PM

Save the files in a shared area which they only have read-only access to. 

This still lets users create their own views while protecting the offical reports.

Title: Re: CCPulse read-only
Post by: oratan on January 30, 2009, 02:08:40 AM

Is it protected the of the OS?
Is a write possible in a folder of Storage files?