Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gururaj S on January 29, 2009, 01:10:06 PM

Title: CCpulse Historical view - disabled
Post by: Gururaj S on January 29, 2009, 01:10:06 PM

Hi To All,

I have installed CCPulse and real time views are working fine.
I have also installed ODS and Datamart and Database initialization is complete for Datamart.

But when i open CCPulse, and right click on any object, the menu option "Historical View" is greyed out.
I have tried suggestions from support site but none could fix the problem.

Regards,
Gururaj S

Title: Re: CCpulse Historical view - disabled
Post by: CTIgem on January 29, 2009, 01:16:19 PM

Do you have database access point set up to point at datamart?

Title: Re: CCpulse Historical view - disabled
Post by: Gururaj S on January 29, 2009, 01:20:23 PM

Hi CTIgem,

Yes.. I have installed DBserver and there is a DAP for Datamart.

Regards

Title: Re: CCpulse Historical view - disabled
Post by: cavagnaro on January 29, 2009, 04:47:30 PM

And does CCPulse has connection to DataMart?

Title: Re: CCpulse Historical view - disabled
Post by: tony on January 29, 2009, 05:20:52 PM

...and as a next step, you will also need to define statistics within CCPulse that you want to emulate, from the Historical Statistics available in your Datamart...

In this way, you create a link between the Real-Time and Historical Statistics, within CCPulse...

Tony