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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Vic on January 01, 1970, 12:00:00 AM

Title: Bug with EmailServer 6.1?
Post by: Vic on January 01, 1970, 12:00:00 AM

Hi,

did anyone experience a problem with EmailServer not deleting inbound email after submitting it to MediaLink?

Version is 6.1.0.b132.

Title: Bug with EmailServer 6.1?
Post by: ALvaro on January 01, 1970, 12:00:00 AM

Hi Vic,

I had the same problem and the EMail server kept resubmitting the email over and over.

Here is what you could do:

You need to update the version of explorer on the server to IE 5.01
(5.00.29x or greater). This is due to a dependency on the scrrun.dll that is updated during the install.

So what I suggest is that you upgrade to IE 5.5 on the machine that is running Email Server so that this dll will be updated.

You could also check the version number of that scrrun.dll.
Go to the properties of the file and there should be a version tab.

The version I have is 5.1.0.5010 and it's 144KB.

Good luck,
Alvaro