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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: bandorka on February 02, 2009, 09:38:06 AM

Title: GVP in behind mode can't get DNIS
Post by: bandorka on February 02, 2009, 09:38:06 AM

Hi all,

I've configured GVP in behind mode, but it seems GVP couldn't get the DNIS. How can I solve this problem?
The configuration steps and the logs are attached

Thanks for the help,
bandorka

Title: Re: GVP in behind mode can't get DNIS
Post by: bandorka on February 04, 2009, 01:58:32 PM

Any idea :-)
Or need more information?

Title: Re: GVP in behind mode can't get DNIS
Post by: René on February 04, 2009, 02:23:31 PM

Hi,

Based on provided logs call to GVP is rejected as IVR TServer doesn't know DN 301 (see below). I think the issue is caused by wrong configuration - IVR port number has to be the same as DN number. In your case, IVR port numbers are 01 - 10 but DN numbers are 301 - 310. Try to change it.

---
@10:51:42.4060 [tcl:DEBUG]: TclHandler::value_exists : ENV_DATA [ TLIB.DNList.301 ] does not exist

@10:51:42.4060 [tcl:DEBUG]: New call rejected on CalledNum: 301 (called number not configured)
---

R.

Title: Re: GVP in behind mode can't get DNIS
Post by: bandorka on February 05, 2009, 11:40:49 AM

Thanks for the answer. I tried it this way, and try it again now, but the results are the same in both cases.

When I call GVP the first time (after starting Framework and starting the machine where residing GVP), all is working, but for the second time the error message is the same in the CFA log file (DNIS not passed by IServer Client)

It's more than strange that when I starting the Framework+GVP the first call is working, but not for the second time and so on. When I restarting (FW+GVP) the result is the same.

I have no idea, what's the problem

Title: Re: GVP in behind mode can't get DNIS
Post by: René on February 05, 2009, 02:42:26 PM

Hi,

I don't think that missing DNIS is your issue as it's passed correctly even there is a message about missing DNIS in CFA log. I can see in PopGateway1 log that DNIS equals 4000. Is that correct DNIS?

Could you post here logs covering first successful and second failed call?

R.

Title: Re: GVP in behind mode can't get DNIS
Post by: bandorka on February 06, 2009, 08:19:10 AM

Here is the log. I increased the log level to "Debug"
And thanks again your help

Title: Re: GVP in behind mode can't get DNIS
Post by: René on February 06, 2009, 12:11:51 PM

Hi,

Sorry but PopGateway1 log isn't sufficient. Please post here log of IVR TServer, PopGateway1, CFA and GQA_Admin... covering both - successful and unsuccessful - calls.

R.

Title: Re: GVP in behind mode can't get DNIS
Post by: bandorka on February 06, 2009, 01:17:21 PM

I made two new calls and here are the logs, thx

Title: Re: GVP in behind mode can't get DNIS
Post by: René on February 06, 2009, 02:43:44 PM

Hi,

Something is wrong with the configuration of IVR ports. But I don't know what is wrong... :(

First call arrives on DN 301 and GVP reports it on port 301. Second calls arrives on DN 306 but GVP reports it on port 302!!! So call information can't be retrieved and call is disconnected.

Few ideas:
- GVP doesn't register the IVR ports - please check that IP address or SIP Registrar is correctly setup in PopGateway options
- IVR channels are incorrectly configured in CME

There is document "SIP Server 7.5.0 - GVP Integration - Behind Mode" available on Genesys Technical Support website describing configuration of GVP behind SIP Server. Please check that document and compare your configuration with described one.

R.

Title: Re: GVP in behind mode can't get DNIS
Post by: bandorka on February 09, 2009, 01:13:20 PM

Thanks for your effort, I shall continue to investigate what should be the problem.

Title: Re: GVP in behind mode can't get DNIS
Post by: bandorka on February 12, 2009, 09:21:47 AM

Hi René,

It seems GVP is working, and the solution is:
In the Popgateway section on the SIP tab there is a "SIP header for IVR port" option. It was empty and when I set it to "RequestURI" GVP started to work.
Thanks for your help again

bandorka