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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: tony on February 04, 2009, 02:35:56 PM

Title: Configuration Server/Proxy - Authentications and Broadcasts
Post by: tony on February 04, 2009, 02:35:56 PM

Hey everyone!

I've been looking at Config Proxy for a while now and, aside from being able to Authenticate Clients in place of the Config Server and taking the burden of Broadcasts to Clients away from the Config Server, I'm looking at other ways to "relieve the stress" being placed on the Config Server.

Has anyone tried to [i]exlcude [/i] Applications or Components from the Configuration Server [b]Broadcasts[/b]?  For example, where a particular instance of a Softphone has connections to the Config Server for Authentication (this could be a thousand applications - one instance per Agent), I'd like to see if it is possible to exclude that instance of Softphone (and thereby the one thousand applications) from Config Server Update [b]Broadcasts[/b], since the application itself does not have any need for those [b]Broadcasts[/b]...

- Does anyone know if this can be done, or am I barking at the moon again...?

[move]Thanks! :) :) :) [/move]

Tony

Title: Re: Configuration Server/Proxy - Authentications and Broadcasts
Post by: mike kamlet on February 04, 2009, 02:56:55 PM

We've off-loaded all connections from config server to the proxy (and have multiple proxies)

Never liked the SDKs that require softphone to stay connected to config server so we're using the platform SDK.

Even with all of this, due to our size we have seen instances where the clients get disconnected from the proxy due to "too much" going on -- i.e. lots of updates (and sent to lots of clients) and/or too many pulse users connecting at once..

Title: Re: Configuration Server/Proxy - Authentications and Broadcasts
Post by: tony on February 04, 2009, 03:29:37 PM

Thanks Mike,

Hmmmm... when you say "all" connections - would that be the Server components, too..?

I'm still wondering if it is possible to stop Broadcasts from Config Server to various, specified clients, though...

Tony

Title: Re: Configuration Server/Proxy - Authentications and Broadcasts
Post by: René on February 04, 2009, 03:36:42 PM

Hi Tony

[quote]Has anyone tried to exlcude Applications or Components from the Configuration Server Broadcasts?  For example, where a particular instance of a Softphone has connections to the Config Server for Authentication (this could be a thousand applications - one instance per Agent), I'd like to see if it is possible to exclude that instance of Softphone (and thereby the one thousand applications) from Config Server Update Broadcasts, since the application itself does not have any need for those Broadcasts...[/quote]

I don't know about such option on Configuration Server side. And I'm glad it isn't here as it could be dangerous - admin of your customer will limit broadcasting so your application will stop working correctly... ;)

If your softphone application receives updates about all objects then it is design flaw in the application. It should subscribe for notification of objects required by the softphone only (application object, person object, DN etc.).

R.

Title: Re: Configuration Server/Proxy - Authentications and Broadcasts
Post by: tony on February 04, 2009, 04:04:18 PM

Thanks Rene - I admit that this is "outside of the box thinking" and I can see why you would not want it as an option,  but I wondered if any knows if it is possible..? :)

Tony

Title: Re: Configuration Server/Proxy - Authentications and Broadcasts
Post by: mike kamlet on February 04, 2009, 10:12:03 PM

[color=blue]Hmmmm... when you say "all" connections - would that be the Server components, too..?

I'm still wondering if it is possible to stop Broadcasts from Config Server to various, specified clients, though...[/color]

Yes the easy stuff was repointing all the apps to use the proxy.  Moving CCPulse users was trickier, but it did help when we moved the Config Server to a new server :-)

Have not tried to stop broadcasts...