Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Cuore_2003 on February 06, 2009, 09:23:36 AM

Title: Ericsson MD110 + ERS 7.1
Post by: Cuore_2003 on February 06, 2009, 09:23:36 AM

Hi colleagues

I'm trying to integrate an Ericsson MD110 with ERS 7.1.
Now, calls are only routed to ACD Queues. No skill routing.
I need to route calls based on skill and service level.

Do someone have experience in this kind of scenario? Any recomendation or whatever?

Thanks and BR!