Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: AK666 on February 06, 2009, 04:55:42 PM

Title: Genesys tools system requirments?
Post by: AK666 on February 06, 2009, 04:55:42 PM

Hi All,

Hope somone can help.

I am trying to find out what the system requirements are from the following genesys tools:

1)    CCPulse+ 7.5
2)    Configuration Manager 7.5
3)    Interaction Routing Designer
4)    Solution Control Interface 7.5

I have searched Google and the Genesys website/help files but can’t find this information.

Need this for PC spec justification.

Thanks.

Title: Re: Genesys tools system requirments?
Post by: Timur Karimov on February 06, 2009, 08:44:09 PM

u can find it's in a product manual and help files
basicle, every PC what can run MS Windows Xp - can run any Genesy management utility

Title: Re: Genesys tools system requirments?
Post by: AK666 on February 06, 2009, 10:01:26 PM

Thanks for getting back to me. I can’t find the info in the help files but I will keep looking.

I have noticed that our systems can’t handle 3 concurrent ccpulses, but it looks like one ccp doesn’t pull to much resource.

Title: Re: Genesys tools system requirments?
Post by: JGMG on February 07, 2009, 12:35:34 AM

Keep in mind that CCPulse is highly subject to how many stats you open, how many objects you display, and at what refresh interval you update them one.

I run several on an older dual-core 2Ghz machine, with XP and 1 GB of RAM and it seems to work pretty good for me. I do try and keep my monitored objects at 1000 or less per pulse instance.

Title: Re: Genesys tools system requirments?
Post by: Gulden_NL on February 07, 2009, 03:27:37 AM

It's all listed in the Genesys 7 Hardware Sizing Guide.  I would happily attach it here, but don't know the rules around doing so.  Here is the link to the updated version on the support site: :::LINK REMOVED:::

Title: Re: Genesys tools system requirments?
Post by: cavagnaro on February 07, 2009, 05:03:02 AM

The rules are Guilden_NL that those are copyrighted documentation and therefore we can't post them anywhere.

Title: Re: Genesys tools system requirments?
Post by: Gulden_NL on February 07, 2009, 05:37:45 AM

[quote author=cavagnaro link=topic=3820.msg16502#msg16502 date=1233982982]
The rules are Guilden_NL that those are copyrighted documentation and therefore we can't post them anywhere.
[/quote]
Thanks, thought that might be the case, hence me posting the link.  ;)

It is truly sad that it's so hard to find and get good doco from Genesys even when you're paying a lot of money for their product.  Yet for Avaya documentation, I don't bother to log into their site, I just Google it and whatever I need is available to anyone in the world, Avaya customer or not.

Here's one perfect example. Avaya Communication Mgr; today I needed to find a doc that I thought I once had and in less than one minute, downloaded from the Avaya site without logging in with my Avaya customer login.  [url=http://www.avaya.com/gcm/master-usa/en-us/products/offers/communication_manager.htm&View=ProdResources]http://www.avaya.com/gcm/master-usa/en-us/products/offers/communication_manager.htm&View=ProdResources[/url]

It's sad that Genesys is being so lazy and/or arrogant.  This goes back to my post in the other forum about poor support from Genesys. 

Title: Re: Genesys tools system requirments?
Post by: AK666 on February 07, 2009, 04:15:43 PM

Thanks.

Downloaded it and I will give it a look.