Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on February 07, 2009, 09:15:15 PM

Title: Stop Call Recording in T-Server
Post by: PFCCWA on February 07, 2009, 09:15:15 PM

Hello,

I have heard call recording can be stopped in the t-server, is this correct?

We use Genesys 7.1 and Verint voice recording but need to stop a specific call type which uses its own unique DNIS.  Currently this is achieved within the verint (Witness viewer) side but relies on the call using the ACD Queue number (ie.6138).  The problem it causes is that if a customer call is routed via another ACD queue the agent has to transfer to 6138 ACD queue - if it the agent is skilled to handle the call!

Thanks,
WA

Title: Re: Stop Call Recording in T-Server
Post by: Adam G. on February 09, 2009, 08:48:23 AM

Hi,

It sounds like you have a standard (old) BT architecture. I've seen an implementation where UData is used to switch Verint recording on or off - based on the value attached.

Pavel

Title: Re: Stop Call Recording in T-Server
Post by: Gulden_NL on February 09, 2009, 06:05:34 PM

[quote author=Pavel link=topic=3823.msg16533#msg16533 date=1234169303]
Hi,

It sounds like you have a standard (old) BT architecture. I've seen an implementation where UData is used to switch Verint recording on or off - based on the value attached.

Pavel

[/quote]
Pavel,
Any chance that you might be able to provide a lead on who is doing this?  It has come up with one of our clients and Genesys is shrugging their shoulders and replying "no idea how to do this".  Yet I feel strongly that is certainly should be possible.