Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: vivek on February 12, 2009, 05:29:19 PM

Title: Siebel CTI / Genesys Integration
Post by: vivek on February 12, 2009, 05:29:19 PM

Is there any documentation is available to see Siebel CTI/ Genesys integration?
I am looking for some info very quickly... pls help me. Thanks.

Title: Re: Siebel CTI / Genesys Integration
Post by: René on February 12, 2009, 05:43:33 PM

Hi vivek,

You can find information in "Gplus for Siebel Deployment Guide" or "Gplus for Siebel User's Guide".

What kind of information are you looking for?

R.

Title: Re: Siebel CTI / Genesys Integration
Post by: vivek on February 12, 2009, 07:06:22 PM

I am looking for info like how to do screen pop when an agent answers call using softphone.

Title: Re: Siebel CTI / Genesys Integration
Post by: René on February 12, 2009, 07:34:43 PM

Not sure I do understand you... What screen pop you're talking about? Gplus for Siebel brings CTI toolbar to Siebel client so agent can control phone using this toolbar. When a new call comes the action is determined by configuration on Siebel side.

It's possible to customize action that is fired on EventEstablished but that is job for Siebel expert not for Genesys one.

R.