Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: neilwarner on February 12, 2009, 10:00:37 PM

Title: Error[43] Too many shifts: the maximum.... WFM problem
Post by: neilwarner on February 12, 2009, 10:00:37 PM

Our WFM area received this error recently while building schedules in the WFM.  The call center doesn't have 30 shifts for these agents.  Deleting non used shifts is near impossible in WFM.  What order should I look for the 29 shift limit on v7.5?  I only find 20 shifts were using in rotating patterns for the Agents in these activities.

Any help would be appreciated,

Neil

Title: Re: Error[43] Too many shifts: the maximum.... WFM problem
Post by: Steve on February 13, 2009, 04:00:13 PM

Shifts (like everything else in WFM) can only be removed if nothing is using them. So you need to ensure that they are not assigned to Employment Types (WFM 6.5) or Contracts (7.x) or Rotations.